If your camera or microphone isn't working, your browser may have loaded incorrectly. Here's a few simple tricks:
Refresh your page. If that doesn't work...
Close your browser and re-open it...
then log back in and re-join your workout...
and click 'allow' when prompted to give Welcome Fit permission for microphone and camera access.
Your connection should resume without issue.
If not, you may have a plugin or extension blocking the camera or mic (e.g. ad-blockers, VPN's or anti-virus). Please check their settings.
Make sure your browser and device is compatible:
iPhones and iPads, use Safari for the most stable streaming.
Macs can use Chrome or Safari.
Android and PC, use Chrome or Firefox.